| Paul Buchanan
Head of Mobile Business,
PayPal
As head of mobile business
for PayPal, Paul is leading the M-commerce charge as
people rapidly begin to shop and purchase with their
mobile phones. Paypal provides a suite of mobile payment
products that makes paying with your mobile phone secure
and easy and is experiencing massive growth in this
sector.
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Paul was previously General Manager
of digital music company Soundbuzz who managed all mobile
and online music content for Optus and back end components
of Telstra’s Bigpondmusic. Soundbuzz provided e-commerce
solutions for such clients as: ninemsn, Yahoo!, Nokia, Vodafone,
Fairfax, News Ltd Channel Ten and all the major record labels
and was acquired by Motorola in 2008. Paul also has extensive
history working in the music industry covering most facets
of the business, including: artist management, performance,
publishing, record companies (Sony Music) and the media.
PayPal has worked closely with several
businesses to help build end to end mobile ticketing models.
These include Showbiz, Event Cinemas and Moshtix with whom
they held the first ever ‘Cashless Concert’ in 2011 - a fully
mobile ticketing experience for a live event. In his session,
Paul will share numerous real world examples of how mobile
ticketing is showing substantial growth.
Paul has a wealth of digital commerce
experience, working in the frontline as content owners, technology,
media and telecommunication companies have forged new business
models. As an antidote to his digital life, Paul enjoys collecting
vinyl music, preferring the warmth and crackle of records
over a brittle and buffering MP3 anyday.
| Stuart Buchanan
Owner, The
Nest
Born in Scotland and now
resident in Sydney, Stuart Buchanan has been developing
and managing projects for the arts and creative industries
since 1990.
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Prior to
moving to Australia, Stuart worked for many years as an arts
marketing professional in the UK, driving digital innovations
for British arts organisations. He developed the inaugural
web site for the Edinburgh Festival Fringe
in 1995, delivered an online series of international collaborative
projects in his role as Head of Marketing for London's Royal
Court Theatre and established sites for the Old
Vic Theatre, Bush Theatre, Siobhan
Davies Dance Company and London Philharmonic
Orchestra.
Since moving to Australia in 2003,
Stuart has been a founding member of a succession of creative
organisations – helping to establish Sydney’s
FBi Radio (and managing the station for over
three years); devising the framework for the Creative
Sydney festival and acting as the inaugural Executive
Producer in 2009; and more recently, founding the experimental
music platform, New
Weird Australia.
His work has been praised by both The Guardian
Newspaper and MTV Music Television, winning
a MTV Europe Award for his online work with Goldfrapp
in 2004.
Stuart writes regularly about art and technology on his blog,
The Shared Experience.
Rebekah Campbell
Founder and CEO, Posse.com
Born in Scotland and raised
in New Zealand, Rebekah completed her first degree (in
Politics and Maori Language) while she worked with student
radio, then with commercial and Maori stations in the
area. |
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In 1998, Rebekah organised The Levis
Life Festival in Wellington. The results: fifteen major bands
performed across two stages to an audience of 15,000, sponsorship
from multi-national companies and government, with the whole
thing broadcast nationally on free-to-air television. She
then moved to Auckland and turned a disused frequency into
a profitable radio station at no cost and the station (96.1
FM) developed strong audience ratings.
In 2000, Rebekah headed for Australia
to work for the Grant Thomas Management agency in Sydney and
within three months had signed a little-known Brisbane band,
george. Polyserena, george's debut album, debuted
at number 1 on the ARIA Chart reaching Triple Platinum status
and became one of the biggest sellers of 2002.
Rebekah then established Scorpio Music
and discovered and signed the Evermore brothers from Feilding,
New Zealand, aged fourteen to eighteen. In 2004, Evermore's
first album, Dreams, sold over 100,000 copies, and was nominated
for five ARIA awards. Scorpio Music is now one of Australia's
largest music management companies, with nine artists, eight
staff and an A&R consultancy relationship with Warner
Music Australia.
In 2007, while promoting a major tour
for Evermore, Rebekah encountered a problem when ticket sales
to the band’s Perth show flagged. Disillusioned with
the impact of traditional advertising channels on sales, and
searching for alternative avenues of promotion, she recalled
high school days of dance parties and commission. She decided
to ask the band's Perth fans if they'd become promoters of
the Evermore show at school or university, offering to pay
commissions for tickets sold.
The result? A sold out show and a
lot of empowered young fans who now felt they were part of
the music business. And the idea arose - could there be an
internet version of this, selling tickets on a secure website?
From this initial thought, Posse.com was born.
| Suzanne Daley
Director, Policy &
Programs, Live
Performance Australia
Suzanne Daley is Director, Policy
& Programs for Live Performance Australia (LPA), the
peak body for Australia’s live entertainment and performing
arts industry. Since commencing with LPA in 2002, Suzanne
has worked with the industry on a broad range of ticketing
policy issues, including anti-scalping strategies, companion
card and access, the response to swine flu, component
pricing and data sharing. |
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Suzanne has been involved in the each
review of the Code of Practice for the Ticketing of Live Entertainment
Events in Australia, including the recent incorporation of
the Industry Protocol for the Monies received from Consumers
in Advance of the Event.
Suzanne has a Bachelor of Arts(Hons)/Law
from the University of Melbourne and is a Graduate of the
Australian Institute of Company Directors.
John Paul Fishbach
CEO, Auspicious
Arts Incubator John
Paul is an international producer and director of theatre,
festivals and site-specific events. He is currently
helping arts organisations, charities, small businesses
and independent artists improve their business and marketing
skills through the Auspicious Arts Incubator which he
created in 2007. |
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Author of the Incubator's mantra, The
Market is Security, Funding is Insecurity he
created the So you wanna do more effective Marketing
training program. This Full-Day training is in high demand
nationally aimed at improving marketing and audience development
by adopting Value Based marketing language and smarter audience
segmentation to make more effective use of Social Media platforms.
He is currently working with Arts Victoria to pilot several
Digital marketing Boot-Camps in 2012.
John Paul divides his time equally
between the incubator and his own creative projects. Most
recently JP launched True Secrets – 7 digital augmented reality
theatre experiences of Melbourne’s notorious past delivered
over your smart phone at specific locations in the CBD.
Tim Munro - Conference MC
Chief Executive Officer,
Theatre
Royal
Tim has lived and worked in Hobart
for most of his life, primarily as a lighting designer,
production manager and theatre technician. After a career
in the public sector, he joined the Theatre Royal’s
technical crew in 1995 and becoming head of the lighting
department in 1998. Tim was Operations Manager of the
Theatre Royal from 2000 – 2004 and was appointed
to the position of CEO of the Theatre Royal in April
2004. |
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As a theatrical lighting designer he
has toured theatre productions extensively to most states
of, (and many festivals in) Australia and also to the UK,
Canada, Malaysia and many times to New Zealand.
Tim is a member of the APACA executive,
sits on several Arts Tasmania panels, and was formerly chair
of the Australian Script Centre and a board member of is theatre
ltd. He also teaches theatrical lighting and runs workshops
for many primary secondary and tertiary students and consults
on theatre development.
Tim Roberts - Conference Chairman
Principal Consultant, ARTS
Australia
Tim Roberts has over twenty years
experience in ticketing and arts marketing throughout
Australasia and internationally. Tim specialises in
CRM and audience development and analysis for the arts
and has undertaken ticketing and marketing projects
for clients throughout Australia, New Zealand, Spain,
USA, Singapore, Hong Kong, Malaysia, South Africa, Turkey
and Chile. |
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He regularly consults with arts venues,
organisations and arts ministries around Australia. He lectures
for the AIM Master of Arts Management degree presented at
Sydney Opera House, School of Arts Management at the West
Australian Academy of the Performing Arts (WAAPA) in Perth
and has lectured for the School of Arts Management LASALLE-SIA
College of the Arts in Singapore and presents regularly at
numerous industry conferences nationally and internationally.
Tim is co-author of FULL
HOUSE: Turning Data into Audiences with Roger Tomlinson
with editions published in 2006 by the Australia Council,
Creative New Zealand and a Spanish language edition was published
by Fundacion d'Autor as AFORO COMPLETO: Cómo convertir
los datos en audiencias in May 2011.
Devon Smith
Director, Threespot
Devon Smith is currently the
Director of Social Media for Threespot, a digital engagement
agency in DC primarily serving nonprofit and governmental
organizations. She holds an MBA from Yale School of
Management, an MFA in Theatre Management from the Yale
School of Drama, a Bachelor of Business Administration
and a Bachelor of Arts from the University of Washington.
She’s worked for nonprofit organizations
across the country, primarily in the arts & culture
sector, often having to do with digital strategy. She
loves strange maps, obscure excel functions, ciao bella
gelato, heteroscedasticity, traveling in tuk tuks, and
The West Wing.
Devon blogs regularly on 24
Usable Hours: where numbers meets art.
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Clare Wolfensohn
Manager, Online and Communications
Projects, Rugby
New Zealand 2011
Clare Wolfensohn is an established
sports marketing and communications professional with
almost a decade of experience in the international sports
industry with major events such as Rugby World Cup and
the Paralympic Games.
Clare began her sports marketing
career in Germany with the International
Paralympic Committee where she was responsible for
content, publications and brand development. She then
moved to Netball
Australia where she managed online communications,
design, publications and brand, including the rebranding
of the Australian Diamonds.
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In 2009 she returned to New Zealand
to join the local organising committee for Rugby
World Cup 2011 as the Manager of Online and Communications
Projects. She was responsible for the tournament's online
and social media strategy which received international recognition
and contributed to reaching the sales target of 1.4 million
tickets (worth NZ $269 million).
She is currently consulting to Sport
and Recreation New Zealand to assist with their social
media strategy and upskill the wider New Zealand sports industry.
Clare studied Physical Education and
International Business at the University of Otago and participated
in the Programme of International Management Studies at HEC
in Paris. She is also a member of the New Zealand Marketing
Association Social Media Advisory Group.
Tim
Roberts, Chair
Principal Consultant, ARTS Australia, NSW
Anthony Shearsmith
Ticketing Services Manager , Brisbane
Powerhouse, QLD
Tina Rettke
Customer Service Manager, Geelong Performing
Arts Centre, VIC
Craig Thurmer
Box Office Manager, City Recital Hall
Angel Place, NSW
Sarah Irwin
Venue Coordinator, Darebin Arts and
Entertainment Centre, VIC
Nic Clark
General Manager, Perth Theatre Company,
WA
Vicki Allpress Hill
Director, The Audience Connection,
NZ
John Webb
(NARPACA Treasurer)
Precinct Director, Brisbane Powerhouse,
QLD
Suzan Williams
(NARPACA Executive Officer)
Helen McGuire
(NARPACA Executive Assistant)
2012 NARPACA
Ticketing Professionals Conference 20-22 February 2012 Melbourne
Northern Australia Regional Performing Arts Centres Association
(NARPACA)
acknowledges the support of 2012 sponsors and supporters
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