NARPACA Ticketing Professionals Conference 2012 - Home


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2012 SPEAKERS REGISTER NOW

Paul Buchanan
Head of Mobile Business, PayPal

As head of mobile business for PayPal, Paul is leading the M-commerce charge as people rapidly begin to shop and purchase with their mobile phones. Paypal provides a suite of mobile payment products that makes paying with your mobile phone secure and easy and is experiencing massive growth in this sector.

Paul was previously General Manager of digital music company Soundbuzz who managed all mobile and online music content for Optus and back end components of Telstra’s Bigpondmusic. Soundbuzz provided e-commerce solutions for such clients as: ninemsn, Yahoo!, Nokia, Vodafone, Fairfax, News Ltd Channel Ten and all the major record labels and was acquired by Motorola in 2008. Paul also has extensive history working in the music industry covering most facets of the business, including: artist management, performance, publishing, record companies (Sony Music) and the media.

PayPal has worked closely with several businesses to help build end to end mobile ticketing models. These include Showbiz, Event Cinemas and Moshtix with whom they held the first ever ‘Cashless Concert’ in 2011 - a fully mobile ticketing experience for a live event. In his session, Paul will share numerous real world examples of how mobile ticketing is showing substantial growth.

Paul has a wealth of digital commerce experience, working in the frontline as content owners, technology, media and telecommunication companies have forged new business models. As an antidote to his digital life, Paul enjoys collecting vinyl music, preferring the warmth and crackle of records over a brittle and buffering MP3 anyday.

Stuart Buchanan
Owner, The Nest

Born in Scotland and now resident in Sydney, Stuart Buchanan has been developing and managing projects for the arts and creative industries since 1990.

Prior to moving to Australia, Stuart worked for many years as an arts marketing professional in the UK, driving digital innovations for British arts organisations. He developed the inaugural web site for the Edinburgh Festival Fringe in 1995, delivered an online series of international collaborative projects in his role as Head of Marketing for London's Royal Court Theatre and established sites for the Old Vic Theatre, Bush Theatre, Siobhan Davies Dance Company and London Philharmonic Orchestra.

Since moving to Australia in 2003, Stuart has been a founding member of a succession of creative organisations – helping to establish Sydney’s FBi Radio (and managing the station for over three years); devising the framework for the Creative Sydney festival and acting as the inaugural Executive Producer in 2009; and more recently, founding the experimental music platform, New Weird Australia.

His work has been praised by both The Guardian Newspaper and MTV Music Television, winning a MTV Europe Award for his online work with Goldfrapp in 2004.

Stuart writes regularly about art and technology on his blog, The Shared Experience.

Rebekah Campbell
Founder and CEO, Posse.com

Born in Scotland and raised in New Zealand, Rebekah completed her first degree (in Politics and Maori Language) while she worked with student radio, then with commercial and Maori stations in the area.

In 1998, Rebekah organised The Levis Life Festival in Wellington. The results: fifteen major bands performed across two stages to an audience of 15,000, sponsorship from multi-national companies and government, with the whole thing broadcast nationally on free-to-air television. She then moved to Auckland and turned a disused frequency into a profitable radio station at no cost and the station (96.1 FM) developed strong audience ratings.

In 2000, Rebekah headed for Australia to work for the Grant Thomas Management agency in Sydney and within three months had signed a little-known Brisbane band, george.  Polyserena, george's debut album, debuted at number 1 on the ARIA Chart reaching Triple Platinum status and became one of the biggest sellers of 2002.

Rebekah then established Scorpio Music and discovered and signed the Evermore brothers from Feilding, New Zealand, aged fourteen to eighteen. In 2004, Evermore's first album, Dreams, sold over 100,000 copies, and was nominated for five ARIA awards. Scorpio Music is now one of Australia's largest music management companies, with nine artists, eight staff and an A&R consultancy relationship with Warner Music Australia.

In 2007, while promoting a major tour for Evermore, Rebekah encountered a problem when ticket sales to the band’s Perth show flagged. Disillusioned with the impact of traditional advertising channels on sales, and searching for alternative avenues of promotion, she recalled high school days of dance parties and commission. She decided to ask the band's Perth fans if they'd become promoters of the Evermore show at school or university, offering to pay commissions for tickets sold.

The result? A sold out show and a lot of empowered young fans who now felt they were part of the music business. And the idea arose - could there be an internet version of this, selling tickets on a secure website? From this initial thought, Posse.com was born.

Suzanne Daley
Director, Policy & Programs, Live Performance Australia

Suzanne Daley is Director, Policy & Programs for Live Performance Australia (LPA), the peak body for Australia’s live entertainment and performing arts industry. Since commencing with LPA in 2002, Suzanne has worked with the industry on a broad range of ticketing policy issues, including anti-scalping strategies, companion card and access, the response to swine flu, component pricing and data sharing.

Suzanne has been involved in the each review of the Code of Practice for the Ticketing of Live Entertainment Events in Australia, including the recent incorporation of the Industry Protocol for the Monies received from Consumers in Advance of the Event.

Suzanne has a Bachelor of Arts(Hons)/Law from the University of Melbourne and is a Graduate of the Australian Institute of Company Directors.

John Paul Fishbach
CEO, Auspicious Arts Incubator

John Paul is an international producer and director of theatre, festivals and site-specific events. He is currently helping arts organisations, charities, small businesses and independent artists improve their business and marketing skills through the Auspicious Arts Incubator which he created in 2007.

Author of the Incubator's mantra, The Market is Security, Funding is Insecurity he created the So you wanna do more effective Marketing training program. This Full-Day training is in high demand nationally aimed at improving marketing and audience development by adopting Value Based marketing language and smarter audience segmentation to make more effective use of Social Media platforms. He is currently working with Arts Victoria to pilot several Digital marketing Boot-Camps in 2012.

John Paul divides his time equally between the incubator and his own creative projects. Most recently JP launched True Secrets – 7 digital augmented reality theatre experiences of Melbourne’s notorious past delivered over your smart phone at specific locations in the CBD.

Miles Lazic
Business Solutions Manager, Technology, Business and Industrial Markets for Google Australia and New Zealand

 


Tim Munro - Conference MC
Chief Executive Officer, Theatre Royal

Tim has lived and worked in Hobart for most of his life, primarily as a lighting designer, production manager and theatre technician. After a career in the public sector, he joined the Theatre Royal’s technical crew in 1995 and becoming head of the lighting department in 1998. Tim was Operations Manager of the Theatre Royal from 2000 – 2004 and was appointed to the position of CEO of the Theatre Royal in April 2004.

As a theatrical lighting designer he has toured theatre productions extensively to most states of, (and many festivals in) Australia and also to the UK, Canada, Malaysia and many times to New Zealand.

Tim is a member of the APACA executive, sits on several Arts Tasmania panels, and was formerly chair of the Australian Script Centre and a board member of is theatre ltd. He also teaches theatrical lighting and runs workshops for many primary secondary and tertiary students and consults on theatre development.

Tim Roberts - Conference Chairman
Principal Consultant, ARTS Australia

Tim Roberts has over twenty years experience in ticketing and arts marketing throughout Australasia and internationally. Tim specialises in CRM and audience development and analysis for the arts and has undertaken ticketing and marketing projects for clients throughout Australia, New Zealand, Spain, USA, Singapore, Hong Kong, Malaysia, South Africa, Turkey and Chile.

He regularly consults with arts venues, organisations and arts ministries around Australia. He lectures for the AIM Master of Arts Management degree presented at Sydney Opera House, School of Arts Management at the West Australian Academy of the Performing Arts (WAAPA) in Perth and has lectured for the School of Arts Management LASALLE-SIA College of the Arts in Singapore and presents regularly at numerous industry conferences nationally and internationally. Tim is co-author of FULL HOUSE: Turning Data into Audiences with Roger Tomlinson with editions published in 2006 by the Australia Council, Creative New Zealand and a Spanish language edition was published by Fundacion d'Autor as AFORO COMPLETO: Cómo convertir los datos en audiencias in May 2011.

Devon Smith
Director, Threespot

Devon Smith is currently the Director of Social Media for Threespot, a digital engagement agency in DC primarily serving nonprofit and governmental organizations. She holds an MBA from Yale School of Management, an MFA in Theatre Management from the Yale School of Drama, a Bachelor of Business Administration and a Bachelor of Arts from the University of Washington.

She’s worked for nonprofit organizations across the country, primarily in the arts & culture sector, often having to do with digital strategy. She loves strange maps, obscure excel functions, ciao bella gelato, heteroscedasticity, traveling in tuk tuks, and The West Wing.

Devon blogs regularly on 24 Usable Hours: where numbers meets art.

Clare Wolfensohn
Manager, Online and Communications Projects, Rugby New Zealand 2011

Clare Wolfensohn is an established sports marketing and communications professional with almost a decade of experience in the international sports industry with major events such as Rugby World Cup and the Paralympic Games.

Clare began her sports marketing career in Germany with the International Paralympic Committee where she was responsible for content, publications and brand development. She then moved to Netball Australia where she managed online communications, design, publications and brand, including the rebranding of the Australian Diamonds.

In 2009 she returned to New Zealand to join the local organising committee for Rugby World Cup 2011 as the Manager of Online and Communications Projects. She was responsible for the tournament's online and social media strategy which received international recognition and contributed to reaching the sales target of 1.4 million tickets (worth NZ $269 million).

She is currently consulting to Sport and Recreation New Zealand to assist with their social media strategy and upskill the wider New Zealand sports industry.

Clare studied Physical Education and International Business at the University of Otago and participated in the Programme of International Management Studies at HEC in Paris. She is also a member of the New Zealand Marketing Association Social Media Advisory Group.

2012 National Conference Committee

Tim Roberts, Chair
Principal Consultant, ARTS Australia, NSW

Anthony Shearsmith
Ticketing Services Manager , Brisbane Powerhouse, QLD

Tina Rettke
Customer Service Manager, Geelong Performing Arts Centre, VIC

Craig Thurmer
Box Office Manager, City Recital Hall Angel Place, NSW

Sarah Irwin
Venue Coordinator, Darebin Arts and Entertainment Centre, VIC

Nic Clark
General Manager, Perth Theatre Company, WA

Vicki Allpress Hill
Director, The Audience Connection, NZ

John Webb (NARPACA Treasurer)
Precinct Director, Brisbane Powerhouse, QLD

Suzan Williams (NARPACA Executive Officer)

Helen McGuire (NARPACA Executive Assistant)


2012 NARPACA Ticketing Professionals Conference 20-22 February 2012 Melbourne
Northern Australia Regional Performing Arts Centres Association (NARPACA)
acknowledges the support of 2012 sponsors and supporters

Platinum Sponsor Tickets.com