Beth Aplin
Partner, The
Aplin Partnership
Beth Aplin, an information and knowledge
management specialist, has spent 18 years working with a huge
range of arts organisations to help them select, implement,
review, refine, and evaluate their systems and processes. |
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Beth feels that in order for an organisation
to work effectively and efficiently systems should be explored
in their widest sense – both people and technology.
She is a ticketing system expert and during her eight years
at Select Ticketing she installed PASS in 44 venues worldwide
and then as Customer Service Manager worked with these same
organisations over a long period to help them manage and exploit
the system. During this time the critical importance of staff
involvement, collaboration, skills and empowerment became
clear to her.
She co-authored “The
Thirst for Knowledge” report in 2003 funded
by Arts Council England, Scottish Arts Council and Arts Council
Wales a country wide review of how arts organisations had
responded to the ability to gather substantial audience data.
Audience Data
UK (ADUK) was established as a direct result of the reports
recommendations. She contributed to “Lend
us a Tenner” the recent ACE publication considering
pricing strategies for arts organisations. She regularly speaks
at conferences and seminars, delivers national training tours,
is vice-chair of the Arts
Marketing Association, and chairs AMA conference.
Steven Baillie
Ticketing Services Manager,
Sydney
Opera House
Appointed as Ticketing Services
Manager for Sydney Opera House in December 2008, Steven
heads up the Ticketing Services Business Unit incorporating
Ticketing Systems, Box Office and Contact Centre. The
primary function of the position is to meet sales, service
and revenue expectations. A focus on business development
initiatives, enhancing operational capability and aligning
ticketing strategies with organisational goals are also
key.
Prior to joining Sydney Opera
House, Steven spent thirteen years at Ticketek in a
variety of roles, most recently State Manager NSW. |
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Aaron Curran
Marketing Manager, Sydney
Opera House
Joining Sydney Opera House as
CRM Manager in July 2008, Aaron was promoted in February
2009, becoming accountable for the CRM, Design, Online
and Corporate marketing teams. Specific areas of focus
are audience development, customer loyalty, digital
marketing, brand development, ticketing & CRM system
development, (Tessitura), market research and channel
optimisation.
Prior to joining Sydney Opera House, Aaron worked for
Sydney Symphony, The Arts Centre in Melbourne, Amalgamated
Holdings (Rydges Hotels/Greater Union) and more. |
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Jeremy Dixon
Director Human Resources,
Marketing and Ticketing, THE
EDGE®
Co-owner of an NZ-based Human
Resources Consulting business, Ruth Morgan Ltd.
Jeremy is currently the Director Human Resources, Marketing
and Ticketing for THE EDGE®
in Auckland.
With extensive operations management experience he has
project managed the implementations of Human Resources/Learning
and Development Solutions for a wide variety of clients
throughout the Asia Pacific region. |
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Jeremy consult s in both the public
and private sectors on a wide variety of both strategic and
operational matters generally, but not limited to, from the
human capital perspective.
His strengths are in the design and implementation of competency
frameworks, the use of competencies in assessment centres,
360 multi-rater surveys, leadership development, training
initiatives and performance management.
Sancha Donald
Chief Executive Officer,
Accesible
Arts NSW
As CEO of Accessible Arts since
2005, Sancha is responsible for strategic development,
policy initiatives, funding development and general
management. Sancha was previously the CEO of Technical
Aid for the Disabled (TAD) for 7 years and brings her
knowledge and experience of the disability sector to
her role at Accessible Arts.
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Sancha began her career as a
Physical Education and Arts teacher and taught for nine
years in Melbourne and Sydney. Following teaching Sancha
took up a position as the Deputy Director of the University
of Sydney Sports’ Association. This role saw her
take up a number of positions related to the management
of Australian teams attending the World University games.
These roles were followed by her appointment as CEO
of Technical Aid to the Disabled. She brings skills
in general management and governance, a knowledge of
the disability sector and a broad awareness of the not
for profit sector to the role.
Bronwyn Edinger
General Manager, City
Recital Hall Angel Place
Bronyn is the General Manager
of the City Recital Hall Angel Place and has a background
in venue management, touring and producing.
She is also President of the
Australian Performing Arts Centres Association, a Playing
Australia committee member, Convenor of the ArtsNSW
Annual Funding Panel, and member of the Performing Arts
Touring Alliance.
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Other positions Bronwyn has held include
General Manager of Black Swan Theatre Company, Director of
Illawarra Performing Arts Centre and General Manager of Arts
On Tour NSW. In the mid nineties Bronwyn created Perth Theatre
Company with Alan Becher.
Bronwyn has also worked in the private
sector as a market research consultant, a marketing manager
and managed a theatre restaurant.
David Eedle
Entrepreneur and self-confessed
Geek
David’s original career was spent
backstage and performing arts centre administration.
In 1996, together with Fiona Boyd, David founded a consultancy
conducting a wide range of management, marketing and
research work in the cultural sector.
David was Co-Founder of the Arts
Hub jobs and news service, which was sold to private
investors in 2006. Today David works with internet companies
in Australia and the USA, and writes about online business
at IntoTheMountain.com.
David and Fiona are featured in the book 50
Great e-Businesses and the Minds Behind Them. |
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Ian English
Director, Staij Pty
Ltd
With a dedicated involvement
in the ticketing industry over the last 15 years, Ian
has been involved at industry, corporate, regional and
international levels with roles in Australia as MD of
Select Ticketing Systems/Tickets.com, MD of Select Ticketing
Systems Ltd in the UK, CEO Asia for Tickets.com and,
more recently, as an independent consultant within the
ticketing industry and working across the Asia Pacific.
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During this time, there has been involvement
in the growth of internet ticketing, from both supply and
technology areas, overview and management of the development
of country wide operations in various countries including
the coordination and delivery of a 350 branch/1000 terminal
country wide network, business expansion via the negotiation
of joint venture operations in Hong Kong and China.
Technology projects have included such things as involvement
in the design and implementation of new ticketing software
in the multi byte markets, RFID ticketing and access control
for events and web and mobile sales solutions.
Prior to getting involved in the ticketing markets, he held
senior management and sales and marketing roles within the
IT, electronics and electrical markets. He has a management
degree and been a member of the Australian Institute of Management
for over 25 years.
John Paul Fishbach
Director, Auspicious
Arts
John Paul has a long history of producing
and directing theatre, festivals and site-specific events,
from the 1984 Olympic Arts Festival in Los Angeles to the
International Puppet Carnival in Melbourne Australia and now
the Australian premiere of The Santaland Diaries.
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John Paul is passionate about Independent
Theatre. Author of the Auspicious Arts Incubator's mantra,
"The Market is Security, Funding is Insecurity"
he created a two year pilot project aimed at improving marketing
and audience development for the independent theatre companies
of Melbourne. He is currently working with Arts Victoria to
assist small/ medium independent companies with ticketing,
building patron data bases, working with privacy legislation
and e-marketing.
He has lived and worked in the U.S., Denmark, England, Bali
and Canada and now makes his home in Melbourne where he works
directing, producing and creating festivals. In partnership
with John Paxinos he is helping small independent arts organisations
with business skills marketing and audience development through
the Auspicious Arts Incubator.
Angela Gahan
Ticketing Consultant
Angela Gahan works
as an independent ticketing consultant providing advice
on sales strategy, pricing, budgets, forecasts and inventory
management across a range of live events in Australia.
Past and current clients include Billy Elliot the
Musical, Mary Poppins (Opens Melbourne
2010) , MAMMA MIA! 10th Anniversary Tour, Avenue
Q, The Australian Jockey Club (Randwick) and The
Lion King.
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Craig McMaster
Chief Executive, The
Showbiz Group
Prior to joining Showbiz, Craig held
a variety of senior positions in the entertainment and leisure
industries including senior management roles with Ticketek
Australia and New Zealand, culminating with Craig’s
appointment as Ticketek CEO from 1999 - 2001, and the securing
in excess of 25 major contracts under his leadership, including
the operational ticketing management for the Sydney 2000 Olympic
Games. |
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Earlier in his career, Craig has also
held senior or general management positions with some of Australia’s
leading entertainment and services companies; including Village
Roadshow Corporation, Hoyts Cinema Corporation, Pepsico
International and McDonald’s Corporation. Showbiz is
Australia’s leading event packaging and premium ticketing
provider. It specialises in the sales and marketing of premium
ticket, travel and accommodation packages with theatrical
and entertainment events, tourism campaigns for events, and
sales and marketing of packages to major corporate clients.
Showbiz also services many of Australia’s leading customer
loyalty programs, including Qantas, American Express, NRMA
and the Commonwealth Bank. Craig holds positions as Special
Advisor, Major Events for TTF (Tourism and Transport Forum,
and roles as both Executive Councillor and member of the Helpmann
Awards Organising Committee for the LPA.
Tim Munro
Chief Executive Officer,
Theatre
Royal
Tim has lived and worked in Hobart
for most of his life, primarily as a lighting designer,
production manager and theatre technician. After a career
in the public sector, he joined the Theatre Royal’s
technical crew in 1995 and becoming head of the lighting
department in 1998. Tim was Operations Manager of the
Theatre Royal from 2000 – 2004 and was appointed
to the position of CEO of the Theatre Royal in April
2004.
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As a theatrical lighting designer he
has toured theatre productions extensively to most states
of, (and many festivals in) Australia and also to the UK,
Canada, Malaysia and many times to New Zealand.
Tim is a member of the APACA executive,
sits on several Arts Tasmania panels, and was formerly chair
of the Australian Script Centre and a board member of is theatre
ltd. He also teaches theatrical lighting and runs workshops
for many primary secondary and tertiary students and consults
on theatre development.
Tina Rettke
Customer Services Manager,
Geelong
Performing Arts Centre
Tina started working in the theatre
industry in 1977 in Canada. Although employed as an
usher, she very quickly found her way in to the Box
Office. She has continued to work in Box Offices her
whole working life. |
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Her current role as Customer Services
Manager at the Geelong Performing Arts Centre includes the
management of the Box Office and Front of House operations,
the co-ordination of the IT infrastructure and the phone system
as well as being the Privacy Officer. Tina was also Chair
of the VAPAC Box Office Managers network for 6 years.
As a member of the Geelong Repertory
Company and has enjoyed many lead roles over the last 20 years.
Some favourites include Eliza Doolittle in Pygmalion,
Amanda in The Glass Menagerie, Christine Vole in
Witness for the Prosecution and Sylvia (the dog) in Sylvia.
Tim Roberts
Principal Consultant, ARTS
Australia
Tim Roberts has over twenty years
experience in ticketing and arts marketing throughout
Australasia and internationally. Tim specialises in
CRM and audience development and analysis for the arts
and has undertaken ticketing and marketing projects
for clients throughout Australia, New Zealand, USA,
Singapore, Hong Kong, Malaysia, South Africa, Turkey
and Great Britain.
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He regularly consults with arts venues,
organisations and arts ministries around Australia. He lectures
for the AIM Master of Arts Management degree presented at
Sydney Opera House, School of Arts Management at the West
Australian Academy of the Performing Arts (WAAPA) in
Perth and has lectured for the School of Arts Management LASALLE-SIA
College of the Arts in Singapore and presents regularly at
numerous industry conferences nationally and internationally.
Tim is co-author of FULL
HOUSE: Turning Data into Audiences with Roger Tomlinson
with editions published in 2006 by the Australia Council,
Creative New Zealand and two other international editions
planned.
Debra Templar - Keynote
Speaker
Speaker, Author, Business Woman,
The
Templar Group
Debra has worked with retailers
in her role with the Australian Retailers Association,
established direct sales networks for an international
marketing company, and built her own business –
Australian Retail Services (www.retailservices.com.au)
– to be one of Australia’s best and most
popular in retail seminars and consultancy. She is the
author of many How To books on selling, visual merchandising,
customer service (Customology), buying, inventory
control, local area marketing and retailing in general.
Debra presents at conferences and exhibitions across
Australia.
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One of Australia’s leading retailing
experts, Debra Templar just hates bad customer service and
stupid business practices. So… she’s on a mission to change
them.
Debra’s tools for change are business
coaching programs, business consulting, business seminars,
training sessions for staff and/or business owners, keynote
presentations, books, articles and cd’s. Her technique is
to challenge, tease, cajole – in fact force - us to look at
how we do business by asking us to jump the counter and view
our systems, our processes, our policies and our beliefs from
our customers’ point of view. She then applies her considerable
skills and experience to show us ways to be better at what
we do (often better than we thought we could be…).
She doesn’t pull any of this stuff
out of academic tomes and university courses – she simply
shows us how to apply the skills that she has applied to her
own and her clients’ businesses over the years whilst actively
sharing her passionately held opinions. And she shares her
opinions an awful lot!
But that’s OK.
As Debra explains, "they are my
opinions so they are absolutely right from my point of view.
The same as your personal opinions are yours and you have
every right to share them."
Once you have been in her audience
though, not only will she have changed your point of view
– hopefully they will be your opinions too!
Craig Thurmer
Box Office Manager, City
Recital Hall Angel Place
Craig Thurmer has been in the
ticketing industry for over 15 years. He is currently
Box Office Manager of City Recital Hall Angel Place,
and has managed large and small operations for both
venues and arts organisations and organised corporate
ticketing programs.
Fully conversant with a variety
of major ticketing systems, he has managed and implemented
databases, developed subscription campaigns, yield management
strategies, pricing / packaging policies and sales analysis
tools. He is known for keeping one eye on investment
at all times while looking for ways new ways to build
sales. |
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Tim
Roberts, Chair
Principal Consultant, ARTS Australia, NSW
Tina
Rettke
Customer Service Manager, Geelong Performing Arts Centre, VIC
Brenda
Fehlberg
Box Office Coordinator, Tasmanian Symphony Orchestra, TAS
Peta
Bazzo
Box Office Manager, Bunbury Entertainment Centre, WA
Ann-Marie Ryan
General Manager, The Empire Theatre, QLD
Rob
Brown
Operations Manager, Cairns Civic Theatre, QLD
2010 NARPACA
Ticketing Professionals Conference 10-12 February 2010 Sydney
Northern Australia Regional Performing Arts Centres Association
(NARPACA)
acknowledges the support of 2010 sponsors and supporters
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