2010 CONFERENCE PROGRAM

9am	TRAINING DAY	Vendor Sessions, User Groups or Master Classes		Sydney Marriott Hotel
3.30pm	Conference Registration			Sydney Marriott Hotel Floor 1
4.00pm	Keynote - Managing Customer Service	Debra Templar		Ibis Room Floor 1
5.45pm	Opening Cocktail Party		Sponsored by Tickets.com	Sydney Marriott Hotel
8.00pm	Excursion Option: Wicked - a night at the theatre			Capitol Theatre

8.00am		Conference Registration		Sydney Marriott Hotel Floor 1
8.30am	Conference Opening	MC - Tim Munro	CEO, Theatre Royal, Hobart	Ibis Room Floor 1	TS
8.45am	The Role of Ticketing in the Marketing a Cultural Icon	Aaron Curran and Steven Baillie	Sydney Opera House	Ibis Room Floor 1	TS
10.00am	Conflict: Tactics for Effective Resolution	Jeremy Dixon	THE EDGE ®	Ibis Room Floor 1	TS
11.00am	World Café	John Paul Fishbach	Auspicous Arts Projects	Windows Restaurant Floor 1	TS
12.30pm	Lunch		Sponsored by Tessitura	Exhibition Area Floor 2	TS
2.00pm	A Survey of Box Office Skills	Beth Aplin	Aplin Partnership, Cambridge UK	Ibis Room Floor 1	TS
3.30pm	Afternoon Tea			Exhibition Area Floor 2	TS
3.45pm	Access Control: An Overview of Technology and Techniques	Ian English	Jaist Pty Ltd	Ibis Room Floor 1	TS
4.45pm	End of Day One				TS
6.00pm	Bus Transport			Foyer, Sydney Marriott Hotel
6.30pm	Pre-Dinner Drinks			Sebel Pier One
7pm	Conference Dinner		Sponsored by TicketServ Asia Pacific
10.30pm	Networking Drinks			Bar 36, Ground Floor, Sydney Marriott Hotel

TS = Tradeshow in Exhibition Area

9.00am	Housekeeping			Ibis Room Floor 1
9.15am	Elevator Pitch	Ticketing Vendors		Ibis Room Floor 1	TS
10.15am	Morning Tea			Exhibition Area	TS
10.45am	IT 101: Putting a Human Face on Technology	David Eedle		Ibis Room Floor 1	TS
11.45am	Allocations: to allocate or not to allocate?	CHAIR: Tina Retkke, Geelong Performing Arts Centre, Craig McMaster, Showbiz International, Angela Gahan, Ticketing Consultant, Craig Thurmer, City Recital Hall Angel Place		Ibis Room Floor 1	TS
12.30pm	Plenary Session	MC - Tim Munro	CEO, Theatre Royal, Hobart	Ibis Room Floor 1	TS
1pm	Lunch		Sponsored by Seatem Ticketing Services	Exhibition Area	TS
2pm	"Is online ticketing and other self-service technology killing off the human face of the box office?"	Debate	Panel: Beth Aplin Aplin Partnership, Jeremy Dixon THE EDGE ®, Bronwyn Edinger President APACA, Sancha Donald CEO Arts Access NSW	Facilitator: Tim Munro
3.30pm	Conference Close

TS = Tradeshow in Exhibition Area

2010 NARPACA Ticketing Professionals Conference 10-12 February 2010 Sydney

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Northern Australia Regional Performing Arts Centres Association (NARPACA)
acknowledges the support of 2010 sponsors and supporters